A great deal has happened since the April Messenger. The College—and the profession in general—has had to manage some complex problems. As a result, we have received an incredible amount of feedback from just about everyone.
First, I want to say I have been very impressed with the profession for stepping up to help patients after we had to suspend a physician’s practice. I’ve also been impressed with how passionate people are about the role of the CPSA in protecting the public.
We appreciate all the feedback we’ve received, both good and bad.
We have heard from disgruntled and happy patients and physicians alike. We’ve heard from the media and we’ve heard from Government. People have reached out over Twitter and Facebook, and in emails, letters and phone calls. We have also just started going through the responses to the Physician Feedback Survey—there are already very clear messages coming through.
Messages from the public have varied dramatically. Some patients were upset we would suspend their doctor’s practice. Others responding to another decision felt allowing a physician with a criminal conviction to ever practise medicine again is completely unreasonable. Many physicians also told us they believe we need to be harder on those behaving in ways that diminish trust in our profession.
I can certainly appreciate all these points of view. While there is no action or decision that will make everyone happy, part of the problem is we’re unable to disclose all the facts in these cases. And without the full story, it’s easy to make assumptions that are not based on fact.
We know trust is essential for us to do our job properly and we earn that trust through transparency. Enhancing transparency is part of our work plan, but won’t happen overnight. I ask for your patience and understanding as we work through what can be shared and what must be protected under privacy laws.
We have heard and learned a lot over the past several weeks and I want to encourage everyone to continue sharing their views. All of it will help us become a better regulator.
I look forward to your comments,