Patient Advocates

The role of the patient advocate is to help you understand our complaints process and how it applies to your situation.

When you call, a Patient Advocate will:

  • Listen to your specific complaint
  • Ask questions to clarify and better understand your complaint
  • Discuss what options are available to resolve your concerns

If you decide to lodge a formal complaint with us, the Patient Advocate will:

  • Provide you with a Complaint Reporting Form and Release of Information Form
  • Meet with you in person to discuss your complaint, if required
  • Answer your questions throughout the complaints process
  • Attend meetings with you at the College and provide debriefs
  • Discuss and clarify any information you may receive from us

Patient Advocates are here to support you. 

  • Telephone 780-423-4764 or 1-800-661-4689 (in Canada) during regular business hours — Monday to Friday, 8:15 AM – 4:15 PM (MST).

Contact

Complaints Line: 1-800-661-4689 (in Canada)
complaints@cpsa.ab.ca*

*Email cannot be used to file a complaint. Please see File a Complaint.