Consider speaking directly to your physician about any problems or concerns. If your attempt to do so is refused or unsuccessful, contact a CPSA Patient Advocate (call 780-423-4764 or toll-free within Canada 1-800-661-4689). The Patient Advocate will explain the complaints process and how it applies to your situation.
Complaints about a specific physician working in a walk-in clinic can be directed to the College’s Complaints Department. Complaints about office procedures or staff of a walk-in clinic may be directed to the physician responsible.
The College’s Complaints Director will review your written complaint and decide how best to proceed based on options outlined in the Health Professions Act. More information is available on our website under Our Complaints Process.
In most cases, yes. The complainant will see your response unless you specifically indicate you do not want it shared. As the complaint is shared with the physician, the expectation is the response would be treated with similar transparency.
Most complaints are resolved without formal discipline. These complaints are a matter of record within the College, but are not made public except for those that lead to a disciplinary hearing. A certificate of professional conduct will reflect published disciplinary matters and open complaints (no details are included). Disciplinary action is published in The Messenger at Council’s discretion.